Recorded sessions exploring key issues in Performance Management
Following a performance management process, the final step regarding a company’s Key Performance Indicators (KPIs), after data gathering, is reporting and decision-making. It is crucial that this step is done correctly, as it has an important impact on how organizations utilize KPIs to inform decisions. The focus will be on understanding proper reporting guidelines, along with using business analysis techniques for better decision-making and improved initiatives for performance enhancement.
KEY BENEFITS AND LEARNING POINTS:
Understand the importance of customer satisfaction
Learn how to assess current customer satisfaction levels
Identify the best tools and techniques for measuring customer satisfaction
Learn how to design a customer satisfaction survey
Address relevant initiatives for improving customer satisfaction
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