Recorded sessions exploring key issues in Performance Management
Following a performance management process, the final step regarding a company’s Key Performance Indicators (KPIs), after data gathering, is reporting and decision-making. It is crucial that this step is done correctly, as it has an important impact on how organizations utilize KPIs to inform decisions. The focus will be on understanding proper reporting guidelines, along with using business analysis techniques for better decision-making and improved initiatives for performance enhancement.
KEY BENEFITS AND LEARNING POINTS:
Understand the benefits of having a Customer Service Excellence culture within your organization
Learn to train your personnel in order to deliver excellent results in the field of customer service
Understand the importance of a structured customer care process
Understand the pros and cons of surveys
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