Recorded sessions exploring key issues in Performance Management
Following a performance management process, the final step regarding a company’s Key Performance Indicators (KPIs), after data gathering, is reporting and decision-making. It is crucial that this step is done correctly, as it has an important impact on how organizations utilize KPIs to inform decisions. The focus will be on understanding proper reporting guidelines, along with using business analysis techniques for better decision-making and improved initiatives for performance enhancement.
KEY BENEFITS AND LEARNING POINTS:
Identify your external and internal customers’ needs and expectations
Understand the benefits of having a structured approach on customer service
List the steps of implementing a customer service performance culture
Explore the benefits and threats of using different evaluation tools
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