Optimize call center performance
A new and improved collection of the most popular Call Center KPIs on smartKPIs.com, the Top 25 Call Center KPIs - 2016 Extended Edition introduces a distinctive, unprecedented design of the KPI Documentation Form. Specifically developed to take the reader one step closer to an efficient KPI monitoring and reporting process, the Top 25 Call Center KPIs -2016 Extended Edition makes for a valuable addition to any KPI Library used by professionals in the call center industry.
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A collection of the most popular 25 Call Center KPIs - 2016 Extended Edition
Purposeful recommendations for each KPI according to best practices in the field;
Valuable advice on how to address performance management and measurement challenges
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