A comprehensive collection of KPIs to inform your selection process!
KPIs for Call Center Scorecard contains the complete collection of KPIs that pre-populate the Call Center Performance Scorecard, in complete smartKPIs.com documentation form, ensuring a proper and facile use of this core performance management tool.
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Integration: a comprehensive collection of 21 Call Center KPIs, covering the most essential Call Center processes and activities
Hands-on approach: Each KPI is available in complete documentation form, making its use facile and standardized
Advice and learning: Pre-selected KPIs for populating the Call Center Performance Scorecard
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