All the components needed to enhance the value added by your dashboard!
The Call Center Scorecard is a ready-to-use tool, pre-populated with KPIs for the call center industry, grouped by objectives and Balanced Scorecard perspectives. It illustrates the application of the BSC concept at strategic level and can be employed as part of the Call Center performance management system. As a performance management tool it assists in monitoring the alignment of organizational objectives with KPIs and in tracking their achievement.
ACCESS THIS RESOURCE AND DISCOVER THE FOLLOWING DASHBOARD COMPONENTS:
Dashboard: a repository of the most relevant KPIs used in Inbound Call Centers
Data repository: data collected for generating performance results on the main page of the Dashboard
KPI catalogue: a detailed list of the Customer Service Call Center Dashboard KPIs
KPI description: a documentation form for each KPI, that supports a consistent measurement of the KPI
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