Follow the four Balanced Scorecard perspectives to enhance Call Center performance!
The Call Center Scorecard is a ready-to-use tool, pre-populated with KPIs for the call center industry, grouped by objectives and Balanced Scorecard perspectives. It illustrates the application of the BSC concept at strategic level and can be employed as part of the Call Center performance management system. As a performance management tool it assists in monitoring the alignment of organizational objectives with KPIs and in tracking their achievement.
DISCOVER KPIS FOR ALL 4 COMPONENTS OF THE CALL CENTER SCORECARD:
Customer: how do our customers see us?
Financial: how do we satisfy the financial expections of the shareholders?
Internal Processes: at what processes do we have to excel?
People, Learning & Growth: can we continue to improve and create value?
Access options:
1. If you are a Member, Login and download this resource
2. Click Order and buy the resource from our Online Store
3. Become a Member of The KPI Institute and benefit from an extensive range of resources
REVIEW MORE DETAILS AND ORDER!