Performance Management System Architecture
The Call Center Performance Management System Toolkit is a ready-to-use collection of pre-populated templates for managing performance of Call Centers. The toolkit provides the instrumentary needed to put in place a sound and comprehensive Call Center performance management and measurement system.
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Integration: a complete set of tools for implementing a Performance Management System
Hands-on approach: a ready-to-use toolkit, containing pre-populated templates
Advice and learning: all templates are filled in with relevant data, requiring limited effort for customization
Complete documentation: all Scorecard and Dashboard KPIs are fully documented, for an easier process
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